24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting packages are round-the-clock, therefore you can forget all about waiting for a few days to get assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail. In case you currently have an account, you are able to open a support ticket in addition to the other three options for communication. You can pick the most suitable way to contact us based on where you are or the device you use. We can easily help you for almost any hosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in this situation the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you get a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and basic queries. Our representatives will help you select the most suitable plan or provide you with information about our servers, so as to confirm if the system requirements for your sites are met. In case you're an active customer, you also have the option to contact us via e-mail or via our ticketing system, that is accessible through the Hepsia hosting Control Panel. We warrant that any time you employ these two methods of communication, you'll receive an answer within less than one hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the web hosting services of other service providers, even big ones, you can compare the reply time considering that it usually takes a full day for them to handle a ticket.
24/7 Customer Support in VPS
If you have a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent problems and questions with regard to the pre-installed software your server comes equipped with. If you have not purchased your virtual private server package yet, you will be able to learn more about our services by giving us a telephone call or by employing our live chat service. For more tech problems, you can send an email message or open a trouble ticket from your billing Control Panel and you will receive assistance within no more than one hour regardless of the time of the day, even on holidays and weekends. The actual answer time normally doesn't exceed half an hour. If you need assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins will help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server from our company, you're able to get in touch with us at any time using different channels and the maximum time that you'll need to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the apps that are pre-installed on the server. To contact us about a technical issue, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any general questions or you'd like to find out about our hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in several countries worldwide. When you need assistance with third-party software that you cannot install or manage properly, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.