A ticketing system is the most widespread channel of correspondence that web hosting providers offer to their customers. It’s most often part of the billing account and is the easiest way to solve an issue that requires a certain period of time to investigate or that has to be escalated to an admin. Thus, all comments provided by either party will be kept in one location in the event that someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which means that you will have to sign in and out of at least two accounts in order to execute a specific task or to touch base with the hosting company’s customer support staff. If you desire to administer a couple of domain names and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. It could also take considerable time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with numerous other hosting providers, the ticketing system that we use with our Linux shared hosting packages is included in the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember different sign-on credentials, since you’ll be able to manage your tickets and the hosting account itself in one place. So, if you have a query or bump into a difficulty, you can contact our customer service team instantaneously. Our system includes a clever search functionality. This goes to say that even if you have submitted multiple tickets over the years, you’ll be able to track down the one that you need without hassles. Moreover, you can see knowledge base hints on troubleshooting common problems.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was developed with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account from one place and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have an inquiry or confront a complication, you can touch base with our technical support staff representatives on the spur of the moment without the need to log into a different interface. You can look through your web files or check various settings within your account while you open a new ticket or read the response to an older one. If you have plenty of tickets and you wish to track down a given one, you can use the clever search box, which is available in the Help section. We guarantee that you will receive an answer in less than sixty minutes regardless of the nature of your inquiry or problem.