One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting for hours, or even one whole day, to obtain an answer to an e-mail or a client support ticket. Irrespective of when you touch base with us, we will lend you a hand within only one hour with any technical and sales enquiries you may have. In reality, our real response time hardly ever exceeds twenty-thirty minutes. As we are working 24/7/365, you’ll always receive assistance in a well-timed fashion and we understand how essential this is in the digital age. As soon as you contact us, we will answer your questions. In case you experience any technical challenge, we will handle it on your behalf, or we’ll supply you with all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team reps will be at your service all the time and they’ll respond to any ticket that you open through the hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you have a general inquiry associated with your semi-dedicated server or you run into a certain complication and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 24/7/365 to address any billing, general or technical issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem lasts. If there is something that you have to do on your end, we will provide you with the necessary details – what workable solutions to try, what actions to take, etc.