In case you are a site owner, a problem could always show up and it does not automatically need to be connected to the hosting service. For example, something could go wrong when you bring a software application up to date or some vital content could be modified or erased unintentionally. Regardless of what the nature of the problem may be, you will have to contact the customer care team and ask them to retrieve a backup or to help you fix the problem that you’re having. How quickly they will do this will determine the amount of time that your sites will be inaccessible. For specific sites like social networking websites or web shops, a lengthened downtime duration often equals lost users and money. With that being said, it’s of primary importance that you use the services of a web hosting company that offers not only a good customer support service, but also a quick one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting for hours, or even one whole day, to obtain an answer to an e-mail or a client support ticket. Irrespective of when you touch base with us, we will lend you a hand within only one hour with any technical and sales enquiries you may have. In reality, our real response time hardly ever exceeds twenty-thirty minutes. As we are working 24/7/365, you’ll always receive assistance in a well-timed fashion and we understand how essential this is in the digital age. As soon as you contact us, we will answer your questions. In case you experience any technical challenge, we will handle it on your behalf, or we’ll supply you with all the necessary information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support team reps will be at your service all the time and they’ll respond to any ticket that you open through the hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you have a general inquiry associated with your semi-dedicated server or you run into a certain complication and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 24/7/365 to address any billing, general or technical issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem lasts. If there is something that you have to do on your end, we will provide you with the necessary details – what workable solutions to try, what actions to take, etc.