A 99.9% Server Uptime
We have built our shared hosting system using stable hardware and strongly customized software. Our admins have installed a tweaked version of SELinux on our hosting servers to guarantee utmost protection and reliability. We’ve installed a number of DoS prevention units combined with very powerful firewalls to make sure our internal network is impenetrable and safe.
All our Linux shared hosting packages plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on high–end hardware provided by Juniper. Additionally, on each router, we’ve put a firewall with an advanced set of rules with the intention to filter all shady requests.
Therefore, in all our datacenter facilities – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not happy with our web hosting services, or if you consider them inadequate, or if you decide that you should use a Linux VPS packages instead of a cloud hosting plan – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have full control over your domain names even if you cancel your hosting account with us.
24/7 Technical Support
When you manage a hosting company, your technical support engineers are of vital importance. This is exactly why we have attentively gathered a very experienced group of customer service technicians, each with many years of practice behind his back. Thanks to them, our company offers 24x7 support with all our web hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All tech support inquiries are responded to within 60 minutes and our average support ticket response time is just twenty minutes!