Technical Support Channels
A 1–Hour Response Guarantee
We offer a one–hour response guarantee for each ticket or email that you send to the customer care team. We’ll quickly answer all standard queries and forward right away the matter to our server administrators if any additional assistance is needed. If you order the Administration Services package, we’ll perform any of the included server management services at a time that has been discussed with you upfront.
A Topflight Customer Support Service
Our customer support team will be at your disposal twenty–four–seven if you need assistance working with the Website Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. And if you need assistance with all the routine administration tasks on your server, you can make use of our Administration Services package, that includes data backup space, Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Area
Our Website Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most of the how–to articles also video versions that show all the actions that you can carry out in a very illustrative way. You will find the educational articles and the video tutorials in the top right corner of each Website Control Panel section.