1 hour ticket response
Prompt support is our topmost concern and this is the reason why we have a team of trained customer service technicians who are ready to offer a swift reply to any question that you may have. Just submit your helpdesk ticket from the Website Control Panel and we’ll reply back to you within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a twenty–minute customer support ticket response time.
An Outstanding Customer Support Service
Our customer care team representatives have extensive experience in the Linux shared hosting packages business and are experienced enough to supply a swift answer to your problem. If, however, the matter at hand is not within the competence of a technical support engineer, the ticket will be sent to a developer or system administrator for further assistance.
An Intuitive Help Center Section
To help you find a quick hint on how to use a particular service, we have implemented a truly user–friendly Help Center section in the Website Control Panel. You can search through an immense collection of web hosting account management articles and website management articles, consult the F.A.Q. archive or check our step–by–step video tutorials.